Returns

• Return Period: You have 30 days from the date of delivery to return your products.
• Eligibility: Products must be unused, unopened, and in their original condition to be eligible for a return.
• Damaged / Defective Products: If your product arrives damaged or defective, inform us within 7 days to receive a full refund or exchange.
• How to Initiate a Return: Contact our customer service team at care@replex.in with your order details.

Refunds

• Once we receive and inspect your returned product, we will notify you via email about the approval or rejection of your refund.
• If approved, the refund will be credited to your original payment method within 7–10 business days.
• Note: Shipping fees are non-refundable.

Exchanges

To request a product exchange, please follow the steps below:

• Wrong Order Placed: If you’ve placed an incorrect order, please initiate a return request within 24 hours of delivery.
• Damaged or Defective Product: Exchanges are only applicable in the case of damaged or defective items. Please file your exchange request within 24 hours of delivery.
• Once approved, your replacement will be processed and shipped within 3–5 business days and delivered within 7 business days.

Non-Returnable Items

The following items cannot be returned:

• Products marked as final sale.
• Products that are opened or used.