Refund policy
Return, Refund & Exchange Policy
Effective Date: June 27, 2026
Returns
- Return Period: You have 30 days from the date of delivery to return your products.
- Eligibility: Products must be unused, unopened, and in their original condition to be eligible for a return.
- Damaged / Defective Products: If your product arrives damaged or defective, inform us within 7 days to receive a full refund or exchange.
- How to Initiate a Return: Contact our customer service team at care@replex.in with your order details.
Refunds
- Once we receive and inspect your returned product, we will notify you via email about the approval or rejection of your refund.
- If approved, the refund will be credited to your original payment method within 7–10 business days.
- Note: Shipping fees are non-refundable.
Exchanges
To request a product exchange, please follow the steps below:
- Wrong Order Placed: If you’ve placed an incorrect order, please initiate a return request within 24 hours of delivery.
- Damaged or Defective Product: Exchanges are only applicable in the case of damaged or defective items. Please file your exchange request within 24 hours of delivery.
- Once approved, your replacement will be processed and shipped within 3–5 business days and delivered within 7 business days.
Non-Returnable Items
The following items cannot be returned:
- Products marked as final sale.
- Products that are opened or used.
How to Contact Us
For any return, refund, or exchange inquiries, feel free to reach out to us:
Phone: +91-8356902742
Email: care@replex.in
Address: Onestop Hair Care Private Limited, 8th Floor, B-814, Atrium Co-Op Prem Soc Ltd Vlg, M.V. Road, Opp. Divine Child School, Mulgaon, Andheri East, Mumbai - 400093, Maharashtra, India